Refunds & Returns
Return Policy
Please read our return policy carefully to understand how we handle returns and exchanges.
General Return Guidelines
1. Eligibility Period: Returns and exchanges are accepted within 14 days of delivery. The delivery date is determined by the tracking information provided by the shipping carrier.
2. Condition of Items: To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received. Candles that have been lit or show signs of use cannot be returned.
3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
Return Process
1. Initiate a Return:
To start a return, contact our customer service team at Returns@pastscentscandleco.com with your order number and reason for return. Unauthorized returns will not be accepted.
2. Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
We recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.
3. Inspection and Refund:
Once we receive your returned item, it will be inspected.
If the return is approved, a refund will be processed to your original method of payment within 7-10 business days. Shipping costs are non-refundable.
If the return is not approved, the item will be sent back to you, and no refund will be issued.
Damaged or Defective Items:
1. Reporting:
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs of the damage or defect.
2. Resolution:
We will work with you to provide a replacement or a full refund, including any shipping costs.
Exchanges
1. Eligibility:
Exchanges are subject to the same conditions as returns.
2. Process:
To exchange an item, follow the return process. Once your return is received and inspected, we will send out the replacement item. If the replacement item is of higher value, the difference in price will be billed to you.
Contact Us
If you have any questions about our return policy, please contact us at:
Email: Returns@pastscentscandleco.com
Thank you for choosing Past Scents Candle Co. We appreciate your understanding and cooperation.
Purchase & Service Terms Conditions
By purchasing products from Past Scents Candle Co., you (the "Purchaser") are agreeing to use all products in a safe manner, following all instructions and precautions as outlined by Past Scents Candle Co., and in accordance with any manufacturer's guidelines and directives.
Past Scents Candle Co. offers its products solely to customers who are legally allowed to buy and possess such items in their area of residence. When you place an order with Past Scents Candle Co., you confirm that you are of legal age to acquire these products and that you have the right to own them in your jurisdiction, including your state, county, and city.
MOREOVER, BY MAKING A PURCHASE AND UTILIZING THE PRODUCTS, YOU AGREE TO DEFEND, INDEMNIFY, AND EXONERATE PAST SCENTS CANDLE CO. FROM ANY RESPONSIBILITY FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, ANY THIRD-PARTY CLAIMS OF DAMAGE TO THEIR PROPERTY, AND ANY AND ALL LIABILITY ARISING FROM THE USE OR APPLICATION OF ANY PRODUCT. IN ADDITION, PAST SCENTS CANDLE CO. WILL NOT BE LIABLE FOR DAMAGES RESULTING FROM THE IMPROPER USE OF ITS PRODUCTS OR FROM ANY ISSUES RELATED TO THE ACT OF BURNING CANDLES, EITHER DIRECTLY OR INDIRECTLY.
Privacy Policy
Last Updated: March 25, 2024
We at Past Scents Candle Co. value your privacy and are dedicated to safeguarding your personal data and upholding your privacy rights. Should you have any questions or concerns regarding this policy or our data handling practices, please reach out to us at customersevice@pastscentscandleco.com.
When you interact with our website at pastscentscandleco.com ("Website") and use our services ("Services"), which include the Website, we understand the trust you place in us with your personal information. We take your privacy very seriously and aim to be transparent about our data collection and usage practices. This policy is designed to inform you about the types of information we gather, how we utilize it, and your rights regarding your information. If you disagree with any part of this policy, we kindly ask you to stop using our Services immediately. This privacy notice applies to all information collected through our Services, related services, sales, marketing, or events.
1. INFORMATION COLLECTION
We collect information that you provide to us directly. This includes personal details you supply when you sign up for an account on our Website, express interest in our products or Services, participate in activities on the Website, or contact us. The types of personal information we may collect include your name, phone number, email address, mailing and billing addresses, and payment information like credit card numbers.
Payment Information: For purchases, we collect payment details necessary to process your transaction. This data, including your payment instrument number and security code, is stored by our payment processor, Shopify. You can review their privacy policy here: Shopify Privacy Policy.
2. USE OF YOUR INFORMATION
We process your information for purposes rooted in legitimate business interests, contract fulfillment, legal compliance, and/or your consent. Specific uses include account creation and management, order fulfillment, user communication, marketing, and improvement of our Website and services.
3. INFORMATION SHARING
Your information is shared only with your consent, to comply with laws, provide services, protect your rights, or fulfill business obligations. This may include sharing for legal reasons, business transfers, or with third-party service providers that support our business operations.
4. THIRD-PARTY SHARING
We share your data with selected third parties, including marketing and social media platforms, payment processors, and web hosting services, to facilitate our services. We strive to be clear about who these third parties are and the purpose of the sharing.
5. COOKIES AND TRACKING
We employ cookies and similar tracking technologies to gather information and enhance your experience on our Website. Details on how we use these technologies are available in our Cookie Notice.
6. DATA RETENTION
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is mandated or permitted by law.
7. PROTECTING YOUR DATA
We are committed to securing your data through both technical and organizational measures. However, no system is infallible, and we cannot guarantee absolute security.
8. MINORS
We do not knowingly collect information from individuals under 18 years of age. Our Website is not intended for minors, and we take steps to remove any such data from our records.
9. YOUR PRIVACY RIGHTS
You have the right to access, modify, or delete your account information at any time. Our policy details how to exercise these rights and manage your information.
10. DO-NOT-TRACK FEATURES
Currently, we do not support Do-Not-Track signals due to the lack of an industry standard. Changes to our response to these signals will be communicated in an updated version of this policy.
For a detailed breakdown of our practices or to exercise your privacy rights, please contact us at customersevice@pastscentscandleco.com.
